The Employee-Customer-Profit Chain at Sears

It is no longer news that over the past five years, Sears, Roebuck and Company has radically changed the way it does business and dramatically improved its financial results. Much has been written about the Sears turnaround, detailing the company’s strategic shifts and its transition from big losses to big profits. But the Sears transformation…

The Employee-Customer-Profit Chain at Sears